Call Center Market

Jack Welch says that it always helps to define a market where you have no more than a 10% share. This forces thinking OOTB to new opportunities that you may not be aware of exising.

For call centers, it is instrumental to note the areas that they play in , like:

1. Multichannel interactions

2. Case admnistration software

3. Training and e-learning

4. Workforce optimization

5. Knowledge Management

6. Offshoring



Other attributes include certification, virtual call centers etc.

TBD :; Assessment of the current market size, where we are with respect to this size and projected growth.